Często zadawane pytania

What payment methods do you accept?

Credit/debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and BLIK.

Can I modify or cancel my order?

We process orders quickly, but if you contact us within 2 hours, we'll do our best to help.

Where do you ship from?

Our network of warehouses is located within the European Union (Germany, France, Spain, Poland) to ensure fast and reliable delivery.

How long does delivery take?

Standard delivery: 3–7 business days. Express options available for selected items.

Do you ship internationally?

We currently focus on EU countries and selected European markets. Enter your address at checkout to see availability.

What is your return policy?

You have 30 days from delivery to return any product, no questions asked. Items must be unused and in original packaging.

How do I start a return?

Simply email us at hello@getzilva.com with your order number, and we'll send you a prepaid return label (for EU returns).

Is there a warranty?

All our products are covered by a 12-month warranty. Contact us if anything goes wrong.

Are your products safe and certified?

Absolutely. All our products meet EU safety standards (CE marking) and relevant directives (RoHS for electronics, REACH for materials).

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